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Submit a requestWorldia Group
Worldia Booking Terms and Conditions for Travelers
Last Updated: January 8, 2024
ATTENTION TRAVELERS (“YOU”, “TRAVELER”): PLEASE READ THE FOLLOWING BOOKING TERMS AND CONDITIONS CAREFULLY BEFORE MAKING A BOOKING MADE THROUGH THE TRAVEL SERVICES PROVIDED BY WORLDIA GROUP SAS., A FRENCH SOCIETE PAR ACTIONS SIMPLIFIEES, D/B/A/ WORLDIA ("WORLDIA," "WE," “OUR” OR "US").
THE FOLLOWING BOOKING TERMS AND CONDITIONS, TOGETHER WITH ANY DOCUMENTS, AGREEMENTS OR POLICIES THEY EXPRESSLY INCORPORATE BY REFERENCE, INCLUDING WITHOUT LIMITATION OUR PRIVACY POLICY AND ANY APPLICABLE SUPPLIERS’ TERMS AND CONDITIONS (COLLECTIVELY, "TERMS"), GOVERN YOUR USE OF, AND/OR PARTICIPATION IN, ANY TRAVEL-RELATED TRANSPORTATION SERVICES, TOURS, EXCURSIONS, ACTIVITIES, EVENTS OR OTHER SIMILAR TRAVEL PRODUCTS (“TRAVEL PRODUCTS”) YOU PURCHASE OR BOOK VIA A TRAVEL AGENT THROUGH OUR TRAVEL MARKETPLACE PLATFORM (THE “SERVICE”). ALL TRAVEL PRODUCTS ARE OWNED, CONTROLLED OR OTHERWISE MADE AVAILABLE BY INDEPENDENT THIRD PARTY SUPPLIERS (“SUPPLIERS”).
PLEASE BE AWARE THAT THESE TERMS AND CONDITIONS CONTAIN WAIVERS OF LIABILITY AS WELL AS WAIVER OF CLASS ACTION AND VENUE SELECTION AND NOTICE CLAUSES.
YOUR TRAVEL AGENT SHOULD PROVIDE YOU WITH A COPY OF THESE TERMS PRIOR TO YOU AUTHORIZING THE TRAVEL AGENT TO BOOK OR PURCHASE A TRAVEL PRODUCT THROUGH OUR SERVICE. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT AUTHORIZE YOUR TRAVEL AGENT TO MAKE A BOOKING OR PURCHASE OF A TRAVEL PRODUCT ON YOUR BEHALF, AND YOU MUST NOT ACCESS OR USE ANY COMPONENT OF OUR SERVICE, OR OTHERWISE TRAVEL IN CONNECTION WITH ANY TRAVEL PRODUCT.
1. COVID-19 Release of Liability;
By purchasing a Travel Product at this time, you acknowledge the highly contagious nature of COVID-19 and voluntarily assume the risk for yourself and any minors traveling with you, that you or they may be exposed to or infected by COVID-19 by traveling and that such exposure or infection may result in personal injury, illness, permanent disability, and death even if such injuries or losses occur in a manner that is not foreseeable at the time you purchase your Travel Product. You acknowledge that exposure to such viruses or disease is an inherent risk of traveling, that cannot be controlled or eliminated by Worldia. You further acknowledge that due to the uncertainty of travel at this time, your Travel Product may be postponed or cancelled or changes may be made to itineraries due to closures of certain sites or activities, for which there may be no refund. You may also be required to quarantine upon arrival in some locations. Some locations may require you to have a vaccination. You are responsible for understanding these requirements and must not rely on Worldia to provide these details. You understand that you may become sick before, during, or after your travel and may not be able to travel and such cancellation or interruption will be subject to our cancellation terms below, for which we will not be liable. You agree that due to uncertainty caused by COVID 19, Worldia has strongly encouraged the purchase of travel protection coverage including cancel for any reason coverage if and when available, and that should you fail to purchase travel protection coverage, Worldia shall not be liable to any losses howsoever arising.
2. Payment, no chargebacks;
You must make all payments in full and on time. Generally, all payments for airfare tickets must be paid in full at time of purchase/booking and for all other Travel Products, twenty percent (20%) must be paid in full at time of purchase/booking. For any Travel Product purchased or booked within 50 days or less of departure, the total price of the Travel Product must be paid immediately. The balance is payable no later than 50 days before departure. If full and final payment is not received at least 50 days prior to the departure date, we reserve the right to cancel your travel and apply the cancellation charges set out in the cancellation section below. Failure to make a payment may result in the cancellation of your travel. In such a case this would be considered a cancellation by you and the cancellation terms and fees as described below would be in effect.
We accept payment only via credit card, such as Visa, Mastercard, or American Express, and you must provide to us a click or signed authorization for every transaction for your trip. Your authorization is an agreement for us to charge your card and an acknowledgement and agreement to these terms and conditions including the cancellation terms. As such you agree not to make any improper chargebacks. In certain cases, you have the ability to dispute charges with credit card companies ("chargebacks"). Before initiating a chargeback, we ask you first to call us to discuss any questions or concerns about our charges. We will work with you in attempting to resolve your concerns. By using our service to make a reservation, you accept and agree to our cancellation policy. Worldia retains the right to dispute any chargeback that is improper and recover any costs, including attorney’s fees related to improper chargebacks. Additionally, in the event of an improper chargeback, we retain the right to cancel any travel reservation related to that improper chargeback. The following chargeback scenarios are improper and we retain the right to investigate and rebut any such chargeback claims:
Chargebacks resulting from non-cancellable reservations, whether or not the reservation is used.
Chargebacks resulting from charges authorized by family, friends, associates or other third parties with direct access to your credit card. This does not include credit card fraud.
Chargebacks arising from inconsistency or inaccuracy with regard to the Supplier’s product description.
Chargebacks resulting from force majeure or other circumstances that are beyond the control of Worldia or the Supplier.
Chargebacks resulting because you do not agree with the cancellation policy.
3. Cancellation;
Worldia is required to pay all Suppliers well in advance of your trip date. This includes but is not limited to hotel accommodations, meals, air tickets, admission tickets, transportation, etc. All Suppliers may have their own cancellation and non-refundability policies, which may also apply to your booking in addition to Worldia's cancellation policies outlined below. In this case, Worldia will inform you to the best of their ability about these sepcific cancellation and non-refundability policies. Should a cancellation become necessary, please inform Worldia immediately in writing and request a written confirmation of your cancellation. Cancellation charges are expressed at a percentage of quoted price as follows:
Number of Days before Departure (excluding the day of departure) until Worldia Receives a written notification of cancellation and applicable Cancellation Charges Per Person:
More than 31 days: 100% of airfare tickets and 20% of the aggregate cost of all other Travel Products
Between 30 and 8 days: 100% of airfare tickets and 75% of the aggregate cost of all other Travel Products
Less than 8 days 100%: of airfare tickets and 100% of the aggregate cost of all other Travel Products (100% of the total amount of your travel)
If the reason for cancellation is covered under the terms of your travel protection plan you may be able to reclaim these charges, for this reason we strongly encourage the purchase of a travel protection plan including additional cancel for any reason coverage.
Airline tickets are governed by the air carriers’ terms and we are not responsible for any air carrier’s or any other Supplier’s decision regarding refunds.
Where a refundable or exchangeable fare class has been selected at the time of booking through Worldia's flight fare family feature, any cancellation or modification rights associated with that fare are governed exclusively by the conditions of the operating carrier and apply solely to the flight component of the booking. The display of refundable or exchangeable fare options on our platform does not modify or supersede the cancellation terms applicable to the land portion of your trip, which remain subject to the cancellation schedule set out above. Worldia's handling fee of $10 per person applies to any flight void processed on the day of booking before 6:00 PM ET.
We reserve the right to cancel or reschedule any Travel Product for any reason. If we cancel, except in the case of a force majeure event, we may offer alternate arrangements. We may at our sole discretion offer travel vouchers or refunds in accordance with the cancellation schedule above. Travelers are solely responsible for any additional costs for air tickets or other travel arrangements not made by us. If between planning time and/or during actual travel circumstances require changes, Worldia and its Suppliers reserve the right to cancel or vary any Travel Product and substitute components of any trip, including but not limited to hotels and accommodations of comparable quality, if air schedule or surface transportation charges, security matters, and/or other events make such alterations necessary. Suppliers may substitute transportation equipment depending on any variety of factors, including the volume of passengers on the trip. Tours, events and other activities may be altered as described above. Worldia cannot be held responsible for any closures, necessary itinerary changes, or curtails for any reason. These changes will not be considered material changes and will not be considered cause for cancellation by the traveler. Normal cancellation penalties still apply to the trip that has been changed. As Worldia’s prices are based on contract rates, there will not be any refund for any unused portion of a travel booking. If you cancel while the trip is in progress, there is no refund for the unused portion.
4. Force Majeure;
Worldia assumes no liability for, any loss, damage, delay, or cancellation resulting in whole or in part from an Act of God or any other force majeure condition, including, without limitation: fire, volcanic eruption, hurricane, environmental pollution or contamination, inclement weather, earthquake, low or high water levels, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commissions or disturbances, and any other acts of a similar nature, sabotage, arrests, strikes or labor disruptions, restraint of rulers or peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories, epidemics, pandemics, or warnings or alerts of any kind of nature, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities or the travel Supplier and its facilities, or any other unforeseen circumstances or any other factors unforeseen by Worldia that impacts negatively on, or hampers, its ability to fulfill any of its contractual conditions. In the circumstances amounting to force majeure, we will not be required to refund any money, credits or vouchers (in whatever form) to you.
5. Price and Rate Changes;
The price of your itinerary will be based on known costs at the date of issue of the itinerary. All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time. Prices include a cost for local taxes that are estimated at the date of publication. At the time of booking confirmation, we will provide you with an invoice reflecting the current price. We reserve the right to add a supplement to your travel prices should our costs of supplying your travel increase, until we receive your final payment. Any increase in your travel price will be as the result of changes in our costs of supplying your travel resulting from changes by our Suppliers, dues or taxes payable locally, currency fluctuations and government action. If our costs to supply your travel increases, we reserve the right to increase the price of your travel and will forward a new Invoice reflecting any changes made. After final payment your price is locked in. We reserve the right to make changes to and correct errors in advertised prices at any time before your travel is confirmed. We will advise you of any errors of which we are aware and of the then applicable price at the time of booking.
6. Inclusions and Exclusions of Your Travel Products;
Only Travel Products and ancillary services and activities explicitly mentioned in the descriptions of the Travel Product or their components are included in the price.
a. Accommodations. Special requests such as single rooms, lower floors, connecting rooms and smoking preference, must be made with your particular Supplier at the time of booking. While we will make reasonable efforts to communicate your requests to the Supplier, such requests are not guaranteed and are at the discretion of the Supplier. There may be additional charges for such requests which will be solely the expense of the traveler making the request. Travelers should also be aware that hotel room sizes, standards and facilities can vary regionally and are often different from standards in the United States. This can include difference in bed sizes and room sizes, bathroom amenities, amenities such as air-conditioning and compliance with other standards such as ADA and wheelchair accessibility. Worldia and its Suppliers reserves the right, if necessary, to substitute other similar hotels for hotels listed on your itinerary. Such substitutions may be made at any time and without prior notice. We cannot be held responsible for hotel over-bookings; should such occur, we will undertake to find similar accommodations in the same area. Such substitutions are at Worldia or its Supplier’s sole discretion and no refunds will be offered for changes in accommodations. While we exercise due diligence in the selection of our partners, hotel and other accommodation profiles are based on information provided to us by the Supplier. This includes images and descriptions of the properties and rooms. Additionally, travelers should be aware that star ratings or similar systems are based on country classifications and therefore can differ. While Worldia does its best to maintain current and accurate information regarding these Suppliers, we cannot be held responsible for any inaccuracies in Supplier descriptions, amenities, or images.
b. Transfers. Except as explicitly mentioned in the descriptions of the Travel Product or their components, you are solely responsible for transfers to and from airports and all other locations/destinations. You must be on time for all transfers. There will be no refund for missed or unused transfers. You must provide your applicable Suppliers with your flight information no less than 21 days prior to departure to ensure transfers will be available. If at any time your flight plans change, you must notify us as well as your applicable Suppliers immediately. Failure to do so may result in missing these services and no refund shall be due for missed arrival transfers resulting from missing or outdated flight information.
c. Meals. Meals are as expressly mentioned in the descriptions of the Travel Product or their components. Special diets should be requested at the time of booking; however, it may not be possible for special diets to be catered to in some of the destinations we feature. For safety and liability reasons, Worldia and its representatives cannot be responsible for directly accommodating any food allergies, or dietary requirements and restrictions, and is not responsible for any issues or problems associated with the same. We will advise the hotels of your request but we cannot guarantee their availability.
d. Tours, Events, Activities. Tours, events and activities are included as expressly provided in the descriptions of the Travel Product or their components. These tours, events and activities are designed to accommodate individuals as well as groups. As a courtesy to others in the tour, event and/or activity, it is mandatory that you be on time for all scheduled experiences. Tours, events and other activities will begin on-time and failure to arrive will be considered a no-show for which no refunds will be available. It is essential that you keep in mind that tour, event and activity times are set to accommodate climate, crowd size and best viewing options for our groups. At times, early morning departure times may help create a better experience. Therefore, late arrivals cannot be accommodated.
e. Changes to Descriptions of Travel Products. Worldia and/or its Suppliers reserves the right to make changes to its published descriptions of Travel Products (or their components) which we or our Suppliers deem insignificant and are due to reasons beyond our control. In such cases, we or our Suppliers will arrange for the substitution of comparable services. While no changes are anticipated, there may be occasions when certain alterations become necessary. These can be due to religious holidays, national celebrations, or unforeseen events including weather, governmental closures, acts of God, or any other reason. Worldia and/or its Suppliers reserves the right to change the descriptions of Travel Products due to such unforeseen circumstances or emergencies. Additionally, historic sites undergo renovations from time to time which can obscure viewing or otherwise change the nature of visiting these sites. No tours will be cancelled due to renovations, although Worldia and/or its Suppliers may choose to amend descriptions for such sites. These changes will not be considered a material changes and will not be considered cause for cancellation by the traveler. If we suggest alternate events or activities in place of a planned stop or in case of leisure time, such suggestions do not constitute our endorsement. In such a case you will be subject to the terms and conditions of the supplier, operator or owner of the activity and your only recourse in case of damage will be against the supplier, operator or owner of the alternate activity.
f. What’s Not Included. Any items and matters not explicitly provided in the descriptions of the Travel Product or their components are not included in the price of said Travel Product. This can include, but is not limited to, items such as international and domestic airfare (whether in connection with your initial arrival, final departure, or any inter-trip flights), checked and/or excess baggage; passport and visa fees; trip protection and/or insurances of all kinds; gratuities if not listed on your itinerary; laundry; phone calls; minibar; beverages and meals not detailed in the itinerary; and all items of a personal nature. Additional taxes, park fees, access fees and other types of surcharges may be collected by foreign governmental and non-governmental entities. The price does not cover costs and expenses, including your return home, if you leave the guided tour/holiday/vacation whether of your own volition, our or our Suppliers’ decision based on behavior that disrupts the trip, due to illness, action by any government or any other reason. This list is illustrative and not a complete list of every item not included.
7. Traveler Information and Documentation;
Travel to certain destinations may involve greater risk than others. Worldia urges Travelers to remain informed on a daily basis as to current news, as well as to review travel prohibitions, warnings, announcements, and advisories issued by the United States Government prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at http://www.state.gov, and http://www.cdc.gov. In addition, you should consult with government websites to ensure that you are in compliance with all requirements for admittance into that country, including COVID-19 requirements, as well as understanding local laws that govern travel within a country, such as medical tests and tracking. It is your responsibility to be aware of any and all requirements for admittance to a country or state, including Covid-19 requirements. Should you choose to travel to a country that has been issued a travel warning or advisory, Worldia will not be liable for damages or losses that result from travel to such destinations.
It is the responsibility of each traveler to obtain and carry a valid passport, visa(s), inoculations, and all other documents required by applicable government regulations. For up-to-date requirements US citizens should visit www.travel.state.gov. When travelling domestically within the USA or internationally, the U.S. Transportation Security Administration (TSA) and U.S. Department of Homeland Security (DHS) advise that everyone carry at least two forms of acceptable identification in order to board a flight, found here: http://www.tsa.gov/traveler-information/acceptable-ids. Worldia strongly recommends that you take into account that certain countries will not admit a passenger if their passport expires within six (6) months of the date of entry. Non-USA citizens may require additional documentation. Children and infants also require all such travel documents. Minors traveling with one parent, and/or without both parents, may be stopped and not admitted, unless authenticated and verified consent forms are provided to the authorities. Not all name corrections will be permitted by airlines and may require the purchase of a new ticket. Travelers voluntarily assume full and sole responsibility for any and all risks and/or costs involved with failure to report any errors and/or omissions to their travel documentation. Recommended inoculations for travel may change and you should consult your practitioner for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. Inoculation requirements can be found on the Center for Disease Control website at https://www.cdc.gov/.
You acknowledge any failure to strictly comply with these requirements may result in denied boarding or an undue delay at an airport security checkpoint causing traveler to miss flight(s), and subsequent scheduled travel bookings, tours, safaris, or other travel and activities. Worldia bears no responsibility for advising and/or obtaining required travel documentation for you, or for any delays, damages, and/or losses including missed portions of your vacation related to improper documentation or government decisions about entry.
8. Travel Protection Insurance;
It is the traveler’s responsibility to protect their purchases. For this reason, Travel Protection Coverage including additional cancel for any reason coverage is strongly recommended. Such plan should cover Trip Cancellation or Interruption, Medical Expense, Emergency Evacuation/Repatriation, and Baggage. Travel protection plans can help protect you in the event of loss of non-refundable trip deposits and payments that result from cancellation or trip interruption (due to a covered reason such as injury or illness before or during the trip). It also helps with reimbursement for medical emergency costs (including very costly medical evacuation costs), missed connections and baggage loss. Travel Protection Plans including cancel for any reason coverage must be purchased in close conjunction with your travel purchase. Worldia is not qualified to answer technical questions about the benefits, exclusions, and conditions of travel insurance plans. Worldia cannot evaluate the adequacy of the prospective insured's existing insurance coverage. If you have any questions about your travel protection, call your insurer or insurance agent or broker.
Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. Worldia cannot be held responsible for denied entry if a traveler is unable to provide details to authorities of insurance or denial of entry for any reason. Declining to purchase an adequate travel protection plan could result in the loss of your travel cost and/or require more money to correct the situation. You also acknowledge that without this coverage, there may be no way to recoup any losses, costs or expenses incurred. If you choose to travel without adequate coverage, we will not be liable for any of your losses howsoever arising, for which trip protection plan coverage would otherwise have been available.
9. Insecticide Notice;
Travelers are encouraged to check the list of countries that require airlines to treat the passenger cabin with insecticides prior to the flight or while on the aircraft on the U.S. Department of Transportation’s Web site, as this list is updated from time to time: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.
10. Non-Responsibility;
Worldia, and its employees, shareholders, agents, and representatives use third party Suppliers to arrange tours, transportation, sightseeing, lodging, and all other Travel Products. Worldia is an independent contractor and is not an employee, agent, or representative of any of these suppliers. Worldia does not own, manage, operate, supervise, or control any transportation, vehicle, airplane, hotel or restaurants, or any other entity that supplies services related to your trip. All Suppliers are independent contractors, and are not agents or employees or representatives of Worldia. All tickets, receipts, coupons, and vouchers are issued subject to the terms and conditions specified by each Supplier, and by accepting the coupons, vouchers, and tickets, or utilizing the Services, all travelers agree that neither Worldia, nor its employees, agents, or representatives are or may be liable for any loss, injury, or damage to any traveler or their belongings, or otherwise, in connection with any service supplied or not supplied resulting directly or indirectly from any occurrence beyond the control of Worldia. Worldia assumes no responsibility or liability for any delay, change in schedule, loss, injury or damage or loss of any traveler that may result from any act or omission on the part of others; Worldia assumes no responsibility or liability for personal property; and Worldia shall be relieved of any obligations under these terms and conditions in the event of any force majeure event. Worldia accepts no responsibility for lost or stolen items. Worldia reserves the right to refuse any traveler or potential traveler at its sole discretion.
11. Assumption of Risk; Waiver and Release of Liability;
You are aware that your use of the Travel Products, and your travel in general, involves inherent risks, particularly if you are traveling to remote areas of the world. Inherent risks include, but are not limited to, risk of injury or death from: motor vehicles collisions, animals, roadway hazards, slips, and falls, criminal or terrorist acts, government actions, consumption of alcoholic beverages, tainted food, or non-potable water; exposure to the elements, including heat, cold, sun, water, and wind; your own negligence and/or the negligence of others, including tour guides, other travelers, Worldia and its employees, agents and/or representatives; attack by or encounter with insects, reptiles, and/or animals; accidents or illness occurring in remote places where there are no available medical services; fatigue, chill, overheating, and/or dizziness; known or unknown medical conditions, physical excursion for which you are not prepared or other such accidents; the negligence or lack of adequate training of any third-party providers who seek to assist with medical or other help either before or after injuries have occurred; accident or illness without access to means of rapid evacuation or availability of medical supplies or services; and the adequacy of medical attention once provided. Traveler understands the description of these risks, is not complete and that unknown or unanticipated risks may result in injury, illness, or death. In order to partake of the enjoyment and excitement of this trip, traveler is willing to accept the risks and uncertainty involved as being an integral part of travel, including the risk of infection, illness and death. Traveler hereby accepts and assumes full responsibility for any and all risks and agrees to and shall hold harmless and fully release Worldia from any and all claims associated with the trip, including any claims of third-party negligence and/or the negligence of Worldia and traveler hereby covenant not to sue Worldia for any such claims or join any lawsuit or action that is suing Worldia. These Terms and Conditions also bind your heirs, legal representatives and assigns.
12. Indemnification;
Traveler agrees to and shall indemnify, defend, release and hold harmless Worldia, and each of our officers, directors, employees and agents (collectively “Worldia”), from any expenses, losses, liabilities, damages, judgments, settlements and costs (collectively, “damages”) involved with or incurred by Worldia (including, without limitation, reasonable attorneys’ fees and the advancement of same) with respect to any claims, law suits, arbitrations, or other causes of action, which result, directly or indirectly, from: (i) traveler’s breach or violation, or threatened breach or violation, of these Terms (including any Suppliers’ terms and conditions); (ii) any damage caused by traveler while participating in the trip; or (iii) traveler’s negligence or reckless actions or behavior.
13. Baggage Fees; Re-Confirm Your Flight;
Due to continual changes in airline baggage policies, it is suggested that you inquire with your airline's website for up-to-date fees & information. Worldia is NOT responsible for additional fees incurred for baggage or seating. Worldia advises you personally to re-confirm your flight schedule within 24 hours prior to departure directly with the airline in case of any last-minute changes or delays. Most airlines allow you to check in online 24 hours prior to departure.
14. Pre-Existing Medical Conditions/Persons With Disabilities; Health and Safety;
The nature of many of the destinations we travel to means that in some cases they may be unsuitable for those who use a wheelchair or have a lack of mobility. However, we will be delighted to discuss the feasibility of your participation in any of our trips.
It is essential that you advise us before booking if you do have any disability or pre-existing medical condition which may affect your trip, or if you have any special requirements as a result of any disability or medical condition (including any which affect the booking process) so that we can assist you in considering the suitability of the arrangements and/or in making the booking. Worldia will communicate requests to Suppliers but cannot be responsible if ADA accommodations are not available. Any accommodations provided will be at the sole expense of the traveler requiring the accommodation. Please note that accommodations outside of the USA may not be in compliance with the Americans with Disabilities Act and may not have wheelchair accessibility.
Our Suppliers are, unfortunately, unable to offer additional assistance to travelers with limited mobility and all such assistance will need to be provided by whoever the traveler is traveling with. Travelers with disabilities must notify Worldia at the time of booking of status and of the identity of their non-discounted, paid travel companion who will be responsible for providing all necessary assistance. We may request that you provide a letter from your doctor confirming your fitness to travel. Additionally, for the safety of our travelers, Worldia reserves the right to request health information prior to travel and to exclude any participants it deems unfit for travel at its sole discretion.
15. Traveler Behavior;
In the sole discretion of Worldia and our Suppliers, Worldia may require any traveler to leave the trip if it is reasonably believed that the traveler has engaged in, is engaged in, or is threatening to engage in, behavior that may adversely affect the safety, security, comfort, enjoyment, or well-being of other travelers or Worldia representatives and our Suppliers, including, but not limited to, behavior that is disruptive, verbally abusive, physically abusive, obnoxious, harassing, discriminatory, or obscene; or has failed or refused, or is failing or refusing, to follow Worldia’s rules and procedures. In the event a traveler is removed, such traveler may be left at any city without any liability to Worldia or its representatives or Suppliers. Worldia shall not be required to refund any portion of the price paid by any traveler who is removed under the terms of this paragraph, nor shall Worldia be responsible for expenses for lodging, medical care, meals, transportation, or any other expenses incurred by the traveler.
16. Traveler Likeness;
Traveler hereby gives consent and grants to Worldia a perpetual, irrevocable, royalty-free license to publish any photographs, videos and/or other media of the trip or traveler (or traveler’s likeness) in printed or electronic media without obtaining further consent and without compensation. Each traveler releases Worldia and its representatives from any liability in connection with any use of such photographs, video, likeness and/or other media.
17. Class Action Waiver/Limitation of Damages/Notice of Claim/Governing Law;
You agree that you will only bring claims against Worldia in your individual capacity and not as a plaintiff or class member in any purported class action or representative proceeding. Worldia shall not in any case be liable for anything other than compensatory damages, and your payment of a deposit on a trip means that you agree to these conditions of sale and expressly waive any right to punitive damages. You understand and agree that no claims will be considered and that you will not bring suit against Worldia unless you have first provided a typewritten notice of claim to Worldia within 30 days after the trip or cancellation of the trip. Any claims not submitted and received within this time shall be deemed irrevocably waived and barred and Worldia shall have no liability or obligation whatsoever in connection therewith. These Terms shall be governed and construed under the laws of the State of Delaware and you agree the proper venue for any claims against Worldia shall be brought only within the State of Delaware.
18. Entire Agreement; Severability; Other Miscellaneous Terms;
These Terms, including without limitation the terms and conditions of our Suppliers and any other documents, including invoices or itineraries, that we provide you, constitutes your entire agreement with us and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, with respect to Worldia. If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. Failure by us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
Worldia Privacy Policy (Customers)
September 11, 2019 version
WORLDIA GROUP (hereinafter referred to as "WORLDIA") specializes in the design of tailor-made trips for its direct clients and/or the clients of its partners.
In the course of its activities, WORLDIA may collect and process personal data within the meaning of the General Regulation of the European Parliament and the Council on the protection of personal data 2016/679 of 27 April 2016 (hereinafter the "GDPR") and the French Data Protection Act and the French Data Protection Act no. 78/17 of January 6, 1978 in its current version (hereinafter the "Data Protection Act").
The present Privacy Policy (hereinafter the "Policy") has therefore been written to allow customers (hereinafter "You" or a "User") to understand what data is collected, for what purposes, and what their rights are in this respect.
This Privacy Policy is posted on every page of the WORLDIA Web site accessible at www.worldia.com (the "Site") and may also be downloaded in PDF format for future reference.
This Policy may be amended from time to time. Any modification will be implemented after having informed You, for example by means of a banner on the Site and/or by any other means at WORLDIA's disposal (e.g., by e-mail using the e-mail address provided in your User Area).
Any new version of this Policy will apply only to use of the Web Site after its entry into force.
Article 1 - Who is responsible for the processing of data implemented on the Site?
The person in charge of the processing of personal data implemented in accordance with this Privacy Policy is WORLDIA GROUP, a company with a capital of 80,716.80, identified under the number 751 602 285 RCS Paris, whose registered office is located at 52 boulevard de Sébastopol 75003 Paris, represented by its President (hereinafter "WORLDIA" or "We").
Article 2 - When is personal data collected and processed by WORLDIA?
WORLDIA offers its customers the opportunity to design and book customized travel packages through the Web Site.
The Web Site offers both suggested itineraries and a unique tool that allows Users to create a trip by selecting the departure and return dates, the number of travelers and rooms required, then add a hotel, one or more activities, a flight, a rental car, a means of transportation, etc.
The design of the trip does not involve the collection or processing of personal data. It is thus possible to select the different stages of a trip without having to identify themselves beforehand.
On the other hand, the registration of the selected contents and/or the placing of an order requires the creation of a User Account and the provision of personal data relating to the various persons who will participate in the trip.
In this context, WORLDIA will collect and process personal data in accordance with the meaning of the RGPD and the French Data Protection Act in several situations:
- when registering on the Site: WORLDIA may collect certain information when creating a User Account;
- when requesting a quote: if the User wishes to be contacted by one of WORLDIA's destination experts must provide WORLDIA with certain personal data such as last name, first name and contact information (telephone number, email address, etc.);
- when ordering a trip: the User who wishes to order a trip must provide WORLDIA with certain personal information about each person who is to participate in the trip;
- when communicating between WORLDIA and Users: any exchange of communication between a User and WORLDIA, including, without limitation, through the communication interface of the Web Site, generally contains personal data that is collected and processed by WORLDIA.
Article 3 - What personal data is collected and processed by WORLDIA?
In accordance with the principle of "data minimization" set forth in the GDPR, WORLDIA will only collect and process personal data that is strictly necessary for the ordering of travel by Users and the management of the relationship between WORLDIA and the User.
The data collected and processed by WORLDIA is as follows:
- when registering on the Web site: User must enter his/her first name, last name and e-mail address;
- when requesting a quote: when requesting to be contacted again, the User must enter his first name, last name, e-mail address and telephone;
- when ordering a trip: in order to order a trip on the Site, the User must enter the first name, last name and date of birth of each participant, as well as a cell phone number. The User may also provide additional information (for example the name of the driver of a rental car, flight times and numbers, specific requests and wishes);
- when browsing the Site: any connection to the Site and any browsing on the Site implies the collection of certain personal data concerning You, as well as their processing. This data is collected automatically. It generally consists of: the IP address (Internet of the computer terminal used), the date and time of connection and the navigation software used. This data is used to personalize your navigation on the Site, to guarantee the correct establishment connection, to evaluate the security of the system and to determine statistics of use.
Article 4 - On what legal basis is personal data collected and processed?
WORLDIA does not collect or process personal data in any way that is unlawful. All personal data collected and processed by WORLDIA is collected and processed under a legal basis duly identified in accordance with Article 6 of the GDPR:
- the contract: personal data collected by WORLDIA in the context of each travel order is necessary for the performance of the contract to which the User is a party;
- Consent: When a User provides personal information about other travel participants, he/she must ensure the consent of the other travel participants, and where a User chooses to communicate with WORLDIA, the User consents to the collection and processing of any personal data that he/she chooses to provide to us;
- WORLDIA's legitimate interest: certain data collected is necessary for the legitimate purposes that We pursue, in particular in relation to the management of the Web Site, it being specified that neither the collection nor the processing of such data is likely to infringe on the interests or fundamental freedoms that are yours.
Article 5 - What are the purposes of collecting and processing personal data?
WORLDIA will only use the personal data collected under the above-described circumstances for specific and legitimate purposes, which are strictly related to the fulfillment of Users' orders and, more broadly, the operation of the Site.
Broadly speaking, these purposes are as follows:
- to enable the execution of travel orders: the collection and processing of personal data of a User and of the participants in a trip are necessary to allow the execution of the order and the various objects and activities that are the subject of the order (such as flight reservations, hotel reservations, etc.);
- to enable WORLDIA to correspond with you: this data may be processed for the purposes of communication between WORLDIA and You;
- to enable WORLDIA to administer the Site: WORLDIA analyzes this data (either directly or through third parties with whom we contract) to compile usage statistics (for example, to understand which pages are most popular) and to improve the Site by enhancing its features and functionality. We may also use the address of your terminal in order to fight against certain cases of fraud, including identity theft or theft of bank details.
Article 6 - To whom do we disclose the information we collect?
WORLDIA collects personal information about you primarily for its own purposes. However, in its capacity as a travel agent WORLDIA will disclose your personal information to third parties for the purposes described in section 5 above. These third parties are listed below:
- travel service providers: WORLDIA will disclose the personal data of all participants in a trip to the various service providers who are responsible for providing services in connection with the travel services, such as the selected airline, the operators of the hotels in which a room has been booked or any of the service providers who provide the activities selected;
- our service providers or subcontractors: WORLDIA may contract with third party service providers to perform certain tasks in connection with the proper operation of the Site. These include, but are not limited to, hosting company, Google Inc. All of these parties are duly mandated by WORLDIA and are bound by a written contract not to disclose or use any information about You for any other purpose. They are contractually bound by confidentiality and security obligations at least equivalent to those set forth in this Privacy Policy;
- our partners: WORLDIA may operate certain Web sites on a "white-label" basis, which means that it provides travel ordering services for third parties under the brand name of the third party. Depending on the arrangement, WORLDIA may transmit User data to its partners on a case-by-case basis. The contract with such partner will contain confidentiality and security obligations at least equivalent to those set forth in this Privacy Policy;
- authorities: WORLDIA shall cooperate with state, administrative or judicial, including supervisory authorities for enforcing the GDPR and the Data Protection Act. Therefore, We reserve the right to disclose any information collected in the course of Our activities to the competent authorities when WORLDIA is required to do so.
WORLDIA does not share your personal information with third parties for marketing or other purposes.
Article 7 - How long does WORLDIA keep your personal information?
WORLDIA will only retain your personal information in an identifiable form for only as long as is necessary for the fulfillment of the purpose of the processing concerned. Thus, in general terms:
- data relating to a trip is retained from the time the trip is registered in your account and/or the placing of the order until the end of the trip; they are then archived (and can no longer be modified) and accessible in your User Space as long as it remains active;
- data relating to a User Account: they are kept as long as the aforementioned Account is active (i.e. that You connect to it) and until five (5) years after the last connection;
- certain data will be retained for a longer period of time when required by law. This includes, but is not limited to, all billing data;
- automatically collected data relating to your browsing session on the Site is deleted automatically after one (1) year.
The other data, in particular the statistics, are kept in an anonymous form that does not allow Your identification.
Article 8 - What are Your rights with respect to Your personal data?
WORLDIA respects the rights granted to You by the GDPR and french law.
Thus, You have the right to request access to the personal data concerning You held by WORLDIA, as well as the rectification or deletion of such data or the limitation of the processing of personal data concerning You, as well as the right to object to their processing.
However, in the event of a limitation of processing or an objection to processing, WORLDIA may no longer be able to provide You with access to your User Account. In addition, if you exercise your right to restrict, object to or limit processing, WORLDIA may no longer be able to provide You with the travel that You have ordered. However, WORLDIA hereby advises you that certain information may be retained by WORLDIA in order to comply with its legal obligations.
You may also set up retention, deletion and disposal of Your personal information after Your death. In the absence of such directives, Your personal data will be kept in accordance with the paragraphs above, unless Your heirs request deletion.
To exercise these rights, You may send an e-mail to privacy@worldia.com.
Finally, You have the right to lodge a complaint at any time with the competent supervisory authority for data protection. To do so, You can contact the competent supervisory authority for data protection in the region where You reside or, in any case, the CNIL for France: www.cnil.fr.
Article 9 - How are Your personal data protected?
In its capacity as data controller, WORLDIA is committed to implementing and maintaining, at its own expense, measures, both technical and organizational, for the processing and security of personal data in accordance with Articles 32 to 34 of the RGPD and 121 of the French Data Protection Act.
WORLDIA ensures that these technical and organizational measures are at all times reasonable and adapted to the particular risks presented by its processing activities, having regard to the nature of the information collected and processed, in particular to protect Your personal data against destruction, loss, modification, unauthorized disclosure, accidental or unlawful disclosure.
Thus, with respect to the technical measures implemented by WORLDIA:
- all personal data is stored on a private cluster within the Google Cloud Platform;
- Your password is encrypted and is not accessible by anyone but you;
- administrative access to the computer servers is limited to certain persons duly identified to Our hosting provider.
With respect to organizational measures:
- only certain members of WORLDIA's staff, as listed below, are authorized to have access to Your personal data;
- Access to data is protected by user names and passwords.
WORLDIA will maintain, update and retain complete and accurate records of personal data processing by WORLDIA. These records shall detail its processing activities.
Article 10 - Are there any international data transfers?
As a matter of principle, personal data collected and processed by WORLDIA is collected and processed in France and Germany. Data hosted by Google Cloud Platform is located in the European Union.
As an exception to the above, depending on the trip You book, Your personal data concerning You and any person participating in the trip will be transmitted to the various service providers in charge of the trip, who may be located abroad, including countries that do not offer the same level of protection for personal data as that afforded within the European Union.
In accordance with Article 49 of the GDPR, You declare that You are informed and consent to these transfers of personal data, being specified that they are essential for the proper execution of your travel order. For example, if You book a hotel room in the United States, We will necessarily have to transmit Your name and contact information to the operator of this hotel.
Article 11 - For more information
For more information about how WORLDIA collects and processes personal information about You, please send an e-mail to the following address: privacy@worldia.com.
Publisher
Worldia is a brand of SAS WORLDIA GROUP, a company with a capital of 80.717 € Registered at the RCS of Bobigny under the number 751 602 285 NAF 7911Z, whose headquarters are located at 86 rue Voltaire 93100 Montreuil.
WORLDIA GROUP is registered with the Register of Travel and Tourism Operators of France at Atout France, 79/81 rue de Clichy 75009 Paris, under the number IM075120326, and has an insurance policy with MMA (14 Boulevard Marie et Alexandre Oyon 72030 Le Mans CEDEX 9) under contract n°147.485.240.
WORLDIA GROUP is a member of APST for its financial guarantee.
Intellectual Property
Any total or partial representation of this site or its contents, without prior authorization of Worldia Group SAS, is forbidden and would constitute an infringement sanctioned by the Intellectual Property Code.
Technical questions
For all technical questions related to this site, you can contact by email at it@worldia.com.
Hosting
This site is hosted on the Google Cloud Platform, Google Inc, 1600 Amphitheatre Parkway, Mountain View 94043 USA - (Phone: +1 650-253-0000).
WORLDIA.COM TERMS AND CONDITIONS OF USE
Version of January 13, 2020
Welcome to Worldia.com! The Worldia.com website (the "Site") is published by WORLDIA GROUP, a company with a capital of €80,716.8 registered in the Bobigny Trade and Companies Register under the number 751 602 285 NAF 7911Z, whose head office is located at 86 rue Voltaire 93100 Montreuil ("WORLDIA"). WORLDIA is registered with Atout France under number IM075120326 and is insured by HISCOX under policy number HA RCP0227529. WORLDIA is a member of APST for its financial guarantee. We hope you will find our Site useful and entertaining. Please feel free to visit us frequently and let your friends know about Worldia.com. In order to use the Site, we ask you to kindly comply with the following Terms and Conditions ("T&Cs").
Please read them carefully. Thank you for your visit!
ARTICLE 1 - ENFORCEABILITY OF THE T&Cs
Access to the Site and its use are subject to these T&Cs. These terms and conditions are a contractual document applicable to the relationship between WORLDIA and any individual of legal age or capacity who wishes to use the Web Site.
This means that any act of browsing the Web Site implies your full acceptance of all of its terms. If you do not agree to all or part of the T&Cs, please do not use the Site.
WORLDIA reserves the right to revise the T&Cs periodically. If you have a Worldia account, you will be notified of any new T&Cs by e-mail, to the address provided in your account, prior to their effective date. In any case, any new version of the T&Cs will be posted on the Site at www.worldia.com/page/cgu. The new version of the T&Cs will be applicable as of the date of its posting. You can download the latest version of the T&Cs in PDF format for easy reference.
ARTICLE 2 - RULES GOVERNING THE USE OF THE SITE
WORLDIA is an intermediary for online travel reservations. The Site is free to use and enjoy.
The Web Site is designed to allow you to book customized travel in the easiest and most intuitive way possible. You select an itinerary, which you can customize according to your wishes and tastes. The price is adjusted in real time. And you can book in one click!
The Site provides the main characteristics of the services offered, in particular those relating to transport and the stay. The Site also provides the contact details of the organizers, as well as the price and payment terms, cancellation policy, in addition to information on insurance and border crossing conditions. This information is contained in WORLDIA's Terms and Conditions of Sale.
You do not need to create an account in order to use the Site in a basic manner. You may browse the Site and review the various packages offered. However, if you wish to take advantage of all the features of the Site, such as saving a customized itinerary or obtaining a quote, you will need to create a Worldia account. To register on the Site, you must provide your first name, your last name and your e-mail address, then choose a password, which you must keep confidential to prevent third parties from entering your private space. After your registration, you will receive a confirmation e-mail from hello@worldia.com.
You are solely responsible for the use of your login on the Site and your password. If your user ID and password are misused, you must notify WORLDIA immediately so that WORLDIA can take appropriate action to stop the misuse.
Use of the Site is limited to personal, non-business or commercial purposes.
WORLDIA reserves the right to take any action it deems necessary in the event the Site is used to disseminate material of this nature.
ARTICLE 3 - INTELLECTUAL PROPERTY
The entire contents of the Site (images, text, trademarks, all logos, designs, product names) are protected by copyright and/or other intellectual property rights, worldwide, and are the property of WORLDIA and/or its licensors. You may use the Site only for your own private and personal purposes, under a personal, limited and non-exclusive license.
No part of the Site may be reproduced, distributed, transmitted, broadcast, performed, downloaded, modified, edited, reused, reposted, or otherwise exploited in any manner or medium, electronic or otherwise, without the express prior written consent of WORLDIA, failing which WORLDIA may be prosecuted for infringement.
All trademarks mentioned on the Site are the property of their respective owners.
ARTICLE 4 - LIMITATION OF WARRANTY
The Web Site is provided to you, free of charge, on an "as is" basis, without any warranties of any kind other than those set forth in applicable law. In particular, WORLDIA does not warrant that the operation of the Site will be error-free. WORLDIA shall not be obligated to provide access to the Site in the event of force majeure, defined as any event beyond WORLDIA's control, including any failure of the technical infrastructure underlying the operation of the Internet as a global network.
WORLDIA may, at any time, temporarily or permanently suspend the operation of the Site for any reason, without entitlement to compensation to users.
To enable you to book your vacation in the best possible conditions, WORLDIA endeavours to provide the most accurate and up-to-date pre-contractual information on the Site. However, WORLDIA is dependent on information provided by its partners and suppliers, which it does not have the ability to verify on a regular basis. WORLDIA THEREFORE MAKES NO WARRANTY OR COMMITMENT AS TO THEIR ACCURACY, PARTICULARLY WITH RESPECT TO, FOR EXAMPLE, DEPARTURE DATES, FLIGHTS, HOTEL RESERVATIONS AND CHARACTERISTICS OF ESTABLISHMENTS, VEHICLE RENTALS OR ACTIVITIES, AS WELL AS PRICES. THIS PRE-CONTRACTUAL INFORMATION MAY BE MODIFIED AT ANY TIME BY THE PROVIDERS CONCERNED.
Subject to any rights you may have under the law of your state of residence, WORLDIA disclaims all warranties with respect to the service providers involved in the travel arrangements offered on the Site. In particular, all vendors, such as carriers, accommodation providers and any other partners providing travel or other services on the Web Site are independent contractors of WORLDIA and WORLDIA makes no warranties to them.
ARTICLE 5 - LIMITATION OF LIABILITY
WORLDIA is liable only for the consequences of its own actions and those of its agents. Subject to any applicable laws, WORLDIA SHALL NOT BE LIABLE FOR ANY THIRD PARTY'S FAULT, INCLUDING THIRD PARTY SERVICE PROVIDERS IN CONNECTION WITH THE HOLIDAYS AND TRAVEL OFFERED ON THE WEBSITE.
WORLDIA SHALL NOT BE LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF SUCH INDEPENDENT CONTRACTORS, REGARDLESS OF THE APPLICABLE LEGAL BASIS.
WORLDIA is also not responsible for information contained in traveler reviews. Information published on the Site is subject to change without notice, including availability.
WORLDIA shall not be liable for any damages whatsoever, direct or indirect, consequential, or otherwise, arising out of your access to, use of, or inability to use the Site, or any errors or omissions in its content.
You are solely responsible for your use of the Site. In particular, you must ensure that your data is backed up regularly and that your computer equipment is protected against any attack, in particular by viruses.
ARTICLE 6 - THIRD PARTY WEB SITES
WORLDIA makes no representations or warranties regarding any third party web sites which you may access through the Site or through which you may access the Site. Indeed, WORLDIA has no control over the content provided by third parties, nor over the links set up by third parties to the Site.
Therefore, WORLDIA is not responsible for the content of any off-site pages, including the collection and processing of any personal information and the protection of privacy. It is your responsibility to be aware of WORLDIA's privacy policy and the policies of any site linked to the Web Site and to use only those sites whose content and policies you agree to.
ARTICLE 7 - PROTECTION OF PERSONAL DATA
The use of the Web Site and the placing of orders for services offered on the Web Site may result in WORLDIA processing personal data about you. The terms and conditions of such collection and processing are set forth in WORLDIA's Privacy Policy, which is available at https://s3-eu-west-1.amazonaws.com/static.worldia.com/documents/WORLDIA_Charte_de_confidentialite-fr.pdf.
ARTICLE 8 - TERMINATION OF THE T&Cs
This Agreement shall terminate upon the earlier of: (i) the termination of the Web Site; or (ii) the termination of your Worldia account by either you or WORLDIA, in particular for breach of this Agreement.
ARTICLE 9 - APPLICABLE LAW - JURISDICTION - MEDIATION
The T&Cs are governed by French law. Any dispute arising out of or in connection with the T&Cs or your use of the Web Site shall be submitted to the jurisdiction of the courts of your place of residence. You also have the possibility to resort to free mediation through the specialized mediator, the association Médiation Tourisme Voyage: MTV Médiation Tourisme Voyage BP 80 303 75 823 Paris Cedex 17, http://www.mtv.travel
You also have the possibility of using the online dispute resolution platform for services provided by companies in the European Union made available to all citizens by the European Commission, by clicking on the following link: https://ec.europa.eu/consumers/odr.
ARTICLE 10 - CONTACTING WORLDIA
If you have any questions about these T&Cs or the operation of the Site, please send us an e-mail: am-int@worldia.com